We want you to be happy with your purchase. If you are not 100% satisfied, we will happily accept your return within fourteen (14) days subject to the following conditions.
Australia
- The item/s are returned to us within fourteen (14) days from date of shipment.
- The item/s are unworn, unaltered and in its original condition
- All original tags attached
International
- The item/s are returned to us within thirty (30) days from date of shipment.
- The item/s are unworn, unaltered and in its original condition
- All original tags attached
How to Return
Please submit your return via the Returns Portal
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Follow the prompts with the return reason and resolution request (refund, credit note or exchange).
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Once your returns request has been approved, you will receive a RMA# (return authorisation) with instructions to send back the item/s.
- Once your item has been received and processed by our team you will receive an email notification. Please allow up to 5 business days for your return to be processed.
Return Methods
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AU |
$6.95 Return label for Refunds Free Return label for Credit Note or Exchanges Customer's own method
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NZ |
Customer's own method
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International |
Customer's own method
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Refunds
Your refund will be provided to you crediting your original method of payment.
Exchanges
We offer exchanges for a different size only, subject to stock availability. If you wish to exchange for a different item, a credit note will be issued for you to place a new order.
Store Credit
Store credits are issued via email in the form of a Gift Card and are valid for three (3) years from date of validation. If you need to return an item purchased with a gift card, the return value will be issued back to your original gift card used to make the purchase.
Faulty Items
If you've received a faulty item, please follow the steps on our return’s portal and upload images and comments showing the defect/fault. Our team will be in touch within 3 business days.
